The Ordering Process

Delivery times 24 – 48 hours
Discount football kits are committed to providing an exceptional service and under normal circumstances all stock items will be delivered as promised. Our in stock football kits can also be delivered within 24 – 48 hours providing no personalisation is required. If you require numbering or a sponsors print in standard text we still may be able to deliver to you within 48 hours subject to trading conditions. Delays may at times be unavoidable due to circumstances out of our control. However, if we are unable to meet the agreed delivery time when you place your order you are able to cancel provided no personalization has been carried out.

Aftercare
Names and numbers have been designed for professional players. Due to their delicate nature, great care must be taken to prolong their life span:
Never iron the product
Never tumble dry
Never dry-clean
Please follow the washing instructions inside the garments

Garment Care
All of the garments we sell are made using high quality materials under strict quality control conditions. It should be noted that most fabrics discolour due to staining by substances such as mud and grass which may not be entirely removed by washing.

We recommend removing as much mud from the garment as possible before soaking/washing Follow detergent manufacturers' instructions particularly with powders/liquids designed for  heavy stains. Avoid products containing chlorine bleach that may damage fabrics, trims and decoratives.

Soaking garments in water and detergent as soon as possible can reduce discolouration. Use at least an equal amount of water by volume to that of the garments being soaked/washed. Make sure all parts are fully immersed. Pale kits such as White, Yellow, Sky and Tangerine may require more attention and the use of Prewash Soakers will assist in the removal of stains.

Do not overfill the washing machine with garments since if the ratio of water to garments is too small, dirt can easily be re-deposited. This can stain all the garments grey.

We do not recommend fabric conditioners on jerseys and shorts which may cause a build up of film on fibres. This can prevent the washing process from penetrating filaments and dislodging dirt. However, socks will benefit from fabric conditioners and softeners.

We or the manufacturer will not accept liability for discolouration or damage to garments which is attributable to staining caused by elements foreign to the materials used in manufacture.

Price Buster
Our PRICE BUSTER guarantee is based on www.discountfootballkits.co.uk matching or beating any nationally advertised and published price for an identical product that we also have instock and available for sale.
The product must be in stock at the retailer concerned and be available to be purchased by any person or club with immediate delivery and not subject to any special promotional offer, volume, value or free offer.
Please provide a copy of your quotation and we will then visit the web site and confirm that these goods are clearly advertised at the quoted prices on their web site and adhere strictly to our Pricebuster guarantee. This offer excludes any form of personalization or delivery charges.
The full retail trading address must be shown on the web site concerned and they must be authorised sellers of the brands concerned. This offer is made by discountfootballkits.co.uk in all good faith and we will always try and ensure that we offer the best value for money.
The Pricebuster offer is subject to the prevailing trading conditions and at times may be withdrawn due to stock availability and/or other conditions beyond our control.

Free Promotional Offers
Discount Football Kits may offer at their discretion a 'Free Product' incentive on team kits. These offers will apply only to Nike, Prostar, Stanno & Adidas branded football team kits and are only applicable at the time of purchase. These 'Free Product' offers are not applicable when either extra promotional discounts or other promotional offers are applied to the order, this also includes our Price Buster guarantee.

Damaged / Incorrect sizes & shortages
We are an internet based company and all orders should be sent or confirmed by email or fax to ensure the brand, style, colour, size and personalization are all correct. Orders placed by telephone and not confirmed as above will be entirely at the customers risk. We endeavour to complete the order to the customers specification but are unable to take responsibility for non-confirmed incorrect orders. Items with personalization are non-returnable. We never recommend sizes for garments even where some manufacturers state recommended ages/sizes. You will appreciate that all children are not the same size. This is the sole responsibility of the purchaser and they do so at their own risk.
All products that have not been personalized may be returned in the condition they were received, for inspection by our returns department prior to any action being taken and must be received within 14 days of receipt thereof with all original labels and packaging intact, as they were originally supplied to yourselves. We are then able to return the goods to the manufacture for future re sale. Damage caused by customer wear or use, however minor will not be exchanged or refunded.
Discount football kits rely on the customer to order the correct size and quantity and confirm in writing. If the specified size/quantity is supplied, Discount football kits will not accept any costs involved in exchanging the product. Please call customer services within 48 hours of receipt of order . All costs, including restocking charge, incurred against incorrectly ordered goods will be the responsibility of the customer.
Discount Football Kits should be notified within 48 hours of receipt of order of any shortages or errors with an order.
If our carrier is unable to deliver to your address, we reserve the right to deliver to a neighbour's house, where a signature will be required. If on checking your delivery, goods are deemed to be missing, following checks at our premises, you may be required to report a theft to your local Police station. You will then be required to supply a crime number to us, so we can deal with your claim. If you fail to report this as requested and don't supply a crime number we will not accept that goods were missing.

Customer Samples
All samples supplied by discountfootballkits.co.uk are fully refundable (except for postage and packing charges) provided the following is adhered to;
1. All samples to be returned within 14 days.
2. All samples to be returned in their original condition.
3. All samples to be returned with all tags and packaging complete.
4. All samples to be returned in a saleable condition.

Digital Printing
We will use our best endeavours to obtain the closest possible match to files/artwork submitted to Discount Football Kits, however we cannot accept any responsibility for any variation in colour of the finished print.
Any file/artwork submitted to Discount Football Kits that you have supplied which requires exact pantone colours will be printed as near as the printing process allows.
Please be aware due to the heat application of digital printing to the garment shade variants may occur when printing on to different colour garments.
Discount Football Kits accept no liability in the finished digitial colour print.

Cancellation of Orders
We are a uk discount retailer and as such have to charge £15.00 for returned goods to cover our administration charges on all items that are agreed by us for return. No personalised good will be accepted for return.

Please contact Discount football kits on 0121 382 0437 or email info@discountfootballkits.co.uk

Please note: Once ordered you are unable to cancel or exchange personalized items under any circumstances.

When returning an item please include details of the reason for return, including, a copy of the original sales receipt.

There is strictly a no returns policy on clearance items.

Customers must contact Discount football kits prior to returning an item to be advised of the returns policy.

Conditions of Sale
Every effort is made to ensure goods bought from Discount football kits are of excellent manufacturing quality. Should there be an issue with quality then Discount football kits reserve the right to return the item to the original manufacturer for inspection before deciding on relevant action.
If our courier of parcels is unable to start or continue with carriage of the shipper's package for a reason beyond its control, we will not be in breach of our agreement with the receiver, but will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage.
We reserve the right not to accept any order until full payment has been made by the customer either by cheque where payment will be deemed to have been made when a cheque has been received and funds cleared to our bank account or by a credit card when payment has been succesfully authorised by the credit card company. The company will then accept that a contract has occured and we will endeavour to meet all agreed delivery schedules. Delays at times may be unavoidable due to conditions out of our control by third party suppliers such as Nike, Prostar, Stanno, Adidas and all other smaller suppliers to our company.
Discount Football Kits reserve the right to cancel your order at any time and return your payment in full.  

www.Discountfootballkits.co.uk , is a web based trading site exclusively owned by Vesey, 7 Spitfire Road, Erdington, Birmingham, B24 9PR, West Midlands, United Kingdom.